Shipping Information

Here are some frequently asked questions regarding our Shipping terms. Please feel free to contact us should you require more information on any aspect of our policies.

How long does it take to craft, hallmark and ship my order?


Christmas delivery


Please note that we can no longer guarantee delivery before Christmas! However, some items will be available and will make it in time, but no guarantees can be made. Please contact us if you have any concerns or questions.



The following applies for the rest of the year.

The whole process from ordering through to receiving, takes between 14 - 20 business days. Silver items are generally a little quicker, and will take 10 – 12 business days.

If you have any special requirements, (rush orders, etc.) then please specify these during the checkout process. Alternatively, please do not hesitate to contact us for any inquiries.



How much does shipping cost?

We only use FedEx, who are fast, reliable and trackable.

Shipping is FREE.

NOTE: Some countries including Australia, Brazil & New Zealand will occur extra cost due to the high cost of shipping there. Please contact us for more details.



Will my order be delivered in perfect condition?

We aim to bring you unique, high quality products – and also to make sure that you receive them safely and quickly. Jewelry is both delicate and valuable, but with over 25 years of experience, we know just how to protect it, using customized jewelry shipping boxes and packing equipment.


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